Frequently Asked Questions
You got questions? Don't worry, we've answered some Frequently Asked Questions below so you don't need to ask us and wait for reply!
Customer Service
Flea Defender
Soft Chew
FAQ
Customer Service
When will my order arrive?
Once shipped, products should arrive in 3-10 business days.
An email will be sent containing tracking information.
What is your return policy?
We have a 30-day money back guarantee.
If you give us a try and find that it didn’t produce results for your pets, or you are dissatisfied with our product, we will offer a full refund for any orders placed within 30 days.
30 days is calculated from the delivery date and the day you contact us requesting a refund.
When will my order be shipped?
Texas Pet Company ships orders within 1-2 business days after it’s been placed. Once shipped, products should arrive in 3-10 business days.
An email will be sent containing tracking information.
Flea Defender
How long does it take to start having an effect?
Our soft chews are designed to be given daily and build up a protective barrier over time. It takes about 3-4 weeks for the formula to take full effect, but will start building immediately.
Soft Chews
How many treats should I give my dog?
Each product has specific recommended servings printed on the label. Use the printed label as your guideline for best results.
Generally, so your pet gets the best benefit from our formulas, we recommend the following daily serving suggestions:
- 10 lbs or less = 1 soft chew
- 11 – 30 lbs = 2 soft chews
- 31 – 60 lbs = 3 soft chews
- 61 – 90 lbs = 4 soft chews
- 91 lbs or greater = 5 soft chews
Treats can be administered all at once, or periodically throughout the day. Treats can also be added to your pet’s food kibble at feeding time.
How often should I use this product?
Our soft chews should be given daily to help your pet build and maintain a healthy diet.