Thank you for visiting and shopping at TexasPetCompany.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
- Shipment processing time:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Update this section if your processing time exceeds 2-3 business days.
- Shipping rates & delivery estimates:
Shipping charges for your order will be calculated and displayed at checkout.
- USPS First Class 3-7 business days
- *Delivery delays can occasionally occur.
- Shipment to P.O. boxes or APO/FPO addresses:
TexasPetCompany.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
- Shipment confirmation & Order tracking (when method allows): You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
- Customs, Duties and Taxes:
TexasPetCompany.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
TexasPetCompany.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
- We currently do not ship outside the U.S.
- Shipping is calculated based on shopping cart contents at 10% of cart total.
- A $1.00 per item handling fee is included on each order.