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our

shipping policy

Shipping Policy

Thank you for visiting and shopping at TexasPetCompany.com. Following are the terms and conditions that constitute our Shipping Policy.

 

 

Domestic Shipping Policy

  • Shipment processing time:
    All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Update this section if your processing time exceeds 2-3 business days.
  • Shipping rates & delivery estimates:
    Shipping charges for your order will be calculated and displayed at checkout.
    • USPS First Class 3-7 business days
    • *Delivery delays can occasionally occur.
  • Shipment to P.O. boxes or APO/FPO addresses:
    TexasPetCompany.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
  • Shipment confirmation & Order tracking (when method allows):  You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
  • Customs, Duties and Taxes:
    TexasPetCompany.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • Damages:
    TexasPetCompany.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

  • We currently do not ship outside the U.S.

 

Shipping Calculation

  • Shipping is calculated based on shopping cart contents at 10% of cart total.
  • A $1.00 per item handling fee is included on each order.